Refund Policy

At Banana Studio, we want you to be satisfied with your subscription. This Refund Policy outlines the conditions under which you may request a refund for paid subscriptions.

14-Day Refund Guarantee: We offer a 14-day refund guarantee for first-time subscribers. If you're not satisfied with the Service within the first 14 days of your initial subscription, you may request a full refund.

To be eligible for a refund, you must meet the following criteria:

• First-time subscriber: The refund guarantee applies only to your first subscription with Banana Studio.
• Within 14 days: Your refund request must be submitted within 14 calendar days of your initial subscription purchase date.
• Reasonable usage: Your account usage must be within normal, non-abusive limits (see Non-Refundable Situations below).

Refunds will not be granted in the following cases:

• Excessive usage: If you have consumed a disproportionately large number of credits or generations relative to the subscription period (e.g., using more than 50% of your monthly quota within the refund window).
• Repeat refund requests: If you have previously received a refund from Banana Studio.
• Policy violations: If your account was suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy.
• Illegal or abusive content: If you used the Service to generate prohibited, illegal, or abusive content.
• Subscription renewals: Refunds are not available for recurring subscription renewals after the initial 14-day period.
• Partial periods: We do not provide prorated refunds for unused portions of a subscription period after cancellation.

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line “Refund Request”.
2. Include the email address associated with your Banana Studio account.
3. Briefly explain the reason for your refund request (optional but helpful for us to improve).

We will review your request and respond within 2-3 business days to confirm eligibility.

Once your refund is approved:

• Refunds are processed through our payment provider (Creem) within 5-10 business days.
• The refund will be credited to the original payment method used for the subscription.
• Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement.

You may cancel your subscription at any time from your account dashboard or by contacting support.

• Cancellation timing: Cancellation takes effect at the end of your current billing period. You will retain access to paid features until that date.
• No partial refunds: Cancelling mid-cycle does not entitle you to a prorated refund for the remaining days.
• Resubscription: If you cancel and later resubscribe, the 14-day refund guarantee will not apply to subsequent subscriptions.

If you have questions about this Refund Policy or need assistance with a refund request, please contact us at [email protected].